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1.1 Legally Binding Contract: These Terms and Conditions (“Agreement”, “Terms”) form a legally binding contract between you (the “Client”, “User”, “Visitor”, whether individual or corporate entity) and Shaivika IT Technologies (“Company”, “Shaivika Groups”, “we”, “us”, or “our”).

• 1.2 Scope of Acceptance: By accessing our website, initiating contact through contact.html, commissioning custom software, procuring AI automations, subscribing to SaaS products, or approving a quotation, you unconditionally agree to abide by every clause in this Agreement and our Privacy Policy.
• 1.3 Legal Capacity: You represent and warrant that you are at least 18 years of age and possess full legal authority to enter into this contract on your own behalf or on behalf of the company or legal entity you represent.

2.1 Startup India Accreditation: Shaivika IT Technologies is an accredited startup officially recognized by the Department for Promotion of Industry and Internal Trade (DPIIT), Ministry of Commerce and Industry, Government of India under the national Startup India initiative.

• 2.2 Corporate Headquarters: The Company is headquartered in Kadapa, Andhra Pradesh — 516001, India, maintaining registered operations, billing gateways, and infrastructure in full adherence to Indian corporate statutes.
• 2.3 Statutory Standing: Our accreditation under DPIIT Startup India reinforces our commitment to ethical innovation, transparent governance, intellectual property protection, and high-standard enterprise software engineering for domestic and global partners.

3.1 Core Service Domains: Shaivika IT Technologies provides end-to-end technical engineering, digital transformation, and business intelligence services, including:

• Web & Mobile Architecture: Responsive enterprise websites, Progressive Web Apps (PWA), REST/GraphQL APIs, and hybrid/native mobile applications (Android/iOS).
• AI Automation & Bots: Autonomous n8n workflows, WhatsApp/Telegram intelligent assistants, CRM auto-sync pipelines, and generative AI agents.
• SaaS Platforms & Dashboards: Scalable multi-tenant cloud architectures, real-time analytics dashboards, and executive reporting systems.
• Corporate Tools: Digital billing portals, dynamic QR verification engines, secure lead capture systems, and custom database integrations.
• 3.2 SOW Precedence: Each project's exact technical deliverables, milestones, and tech stacks are defined in an individualized Statement of Work (SOW) or formal technical proposal.

4.1 Requirement Gathering: Engagements initiate with technical discovery sessions to establish system specifications, user journeys, data schemas, security prerequisites, and third-party API dependencies.

• 4.2 Scope Freeze: Once the technical proposal is signed and the initial commitment deposit is verified, the project scope is formally frozen. Any subsequent additions or architecture pivots will be managed via formal Change Requests under Section 11.
• 4.3 Project Roadmap: A delivery roadmap with sprint milestones, testing windows, and deployment targets will be furnished upon onboarding.

5.1 Necessary Collaboration: Timely project delivery requires proactive collaboration from the Client.

• Asset Delivery: The Client must furnish all brand collateral, high-resolution logos, product media, copywriting, domain DNS controls, and staging credentials within 5 business days of project kickoff.
• Review Windows: The Client agrees to review milestone demos, sprint builds, and staging previews within 3 to 5 business days of submission to prevent sprint disruption.
• Single Point of Contact (SPOC): The Client must appoint an authorized project manager empowered to make binding technical, design, and financial approvals.
• Lawful Content Warranty: The Client guarantees that all content, data, and assets supplied do not infringe on third-party trademarks, copyrights, or privacy rights.

6.1 Advance Commitment Deposit: All bespoke software development, AI automation builds, and custom web applications require a mandatory 50% upfront commitment deposit prior to resource allocation, sprint initiation, or architecture deployment.

• 6.2 Standard Milestone Schedule: Unless custom terms are executed in writing, project disbursements follow this verified milestone schedule:
  • Milestone 1 (Kickoff): 50% upon contract execution and scope freeze.
  • Milestone 2 (Staging Beta): 30% upon interactive staging deployment and core feature demo.
  • Milestone 3 (Final Release): 20% upon final User Acceptance Testing (UAT) sign-off prior to production launch and source code release.
• 6.3 Authorized Channels & Currencies: Domestic transactions must be remitted in Indian Rupees (INR) via NEFT, RTGS, IMPS, UPI, or verified payment gateway links. International accounts are payable in USD/EUR/GBP via direct corporate wire transfer.
• 6.4 Non-Refundable Advance: Because engineering hours, infrastructure provisioning, and developer sprint reservations commence immediately, advance deposits are non-refundable once work has commenced.

7.1 Statutory Electronic Invoicing: Invoices are generated electronically through Shaivika IT Technologies' billing system, featuring unique sequential invoice identifiers, verifiable QR codes, and company PAN/GST credentials.

• 7.2 Goods and Services Tax (GST): Invoices issued to Indian entities are subject to statutory GST in compliance with Central and State Goods and Services Tax enactments, categorized under relevant SAC/HSN codes.
• 7.3 Tax Deducted at Source (TDS): Where statutory TDS is applicable under the Income Tax Act, 1961, the Client must deduct the requisite percentage and supply valid Form 16A TDS certificates on a quarterly schedule.

8.1 Due Date: Milestone invoices are payable within fifteen (15) calendar days from the date of electronic transmission.

• 8.2 Surcharge on Overdue Accounts: Overdue balances shall accrue interest at the rate of 1.5% per month (or the statutory ceiling permitted by Indian law), calculated from the due date until full receipt.
• 8.3 Right of Suspension: If an invoice remains unsettled past thirty (30) days from issuance, the Company reserves the strict right to suspend active development, revoke staging environment access, pause chatbot API routing, and halt production releases without contractual breach or liability.

9.1 Customer Value Commitment: Every custom software, web application, and digital solution delivered by Shaivika IT Technologies includes an elite bundle of complimentary benefits:

• 30 Days Free Post-Launch Support: Thirty (30) consecutive calendar days of 100% complimentary maintenance and bug-fixing support starting immediately upon production deployment.
• Critical Bug Fix Guarantee: Prompt resolution of any unintended functional errors, browser rendering glitches, or server exceptions within the original Scope of Work.
• Free SSL & Security Setup: Complimentary TLS/SSL certificate provisioning, HTTPS redirection, and security header hardening on production domains.
• SEO & Social Optimization: Baseline search engine metadata architecture, OpenGraph cards, Twitter preview cards, and XML sitemaps configured free of charge.
• Cross-Platform Verification: Pixel-perfect responsive validation across modern smartphones, tablets, laptops, and ultra-wide displays before handoff.

10.1 Agile Sprints: Development timelines are structured in agile sprints. A standard brochure website typically completes in 7–14 days; complex web applications and SaaS platforms require 4–8 weeks; AI automation integrations take 2–4 weeks.

• 10.2 Dependency Adjustment: Delivery deadlines are automatically adjusted if the Client delays feedback, withholds credentials, modifies design requirements mid-sprint, or if third-party APIs experience downtime.
• 10.3 Force Majeure: The Company shall not be liable for delivery interruptions caused by acts of God, extreme natural events, regional power/internet blackouts, or global cloud provider failures (e.g., AWS, GCP, Cloudinary, Netlify).

11.1 Included Design Iterations: Each project includes up to two (2) rounds of iterative design and UI/UX refinements within the scope of each approved sprint phase.

• 11.2 Scope Creep Protocol: Any feature requests, workflow changes, additional integrations, or architectural revisions not specified in the original Statement of Work constitute a Change Request (CR).
• 11.3 Change Request Pricing: Change Requests will be quoted transparently at our standard hourly rates or fixed module pricing and scheduled as supplementary sprints upon written client authorization.

12.1 100% Client Ownership Upon Settlement: Upon full and final clearance of 100% of all agreed project fees and invoices, all bespoke source code, custom layouts, unique assets, and database schemas crafted specifically for the Client become the exclusive intellectual property of the Client.

• 12.2 Clean Asset Handover: Following full settlement, the Company delivers repository access, compiled distribution artifacts, production keys, and architectural documentation to the Client.
• 12.3 Pre-Existing Frameworks: Shaivika IT Technologies retains ownership of its internal boilerplate code, developer utilities, algorithms, and modular frameworks. Open-source dependencies remain bound by their respective licenses (MIT, Apache 2.0, BSD).
• 12.4 Portfolio & Case Study Showcase: Unless explicitly restricted by an executed Non-Disclosure Agreement (NDA), the Company reserves the professional right to display screenshots, links, and non-sensitive case summaries in our marketing materials and online portfolio.

13.1 Client Vendor Accounts: The Client is solely responsible for maintaining active, funded accounts with external service providers necessary for project operation, such as domain registrars, cloud hosts (AWS, GCP, Netlify, Vercel), email providers (SendGrid, Mailgun), WhatsApp Business Cloud API, payment gateways (Razorpay, Stripe), and AI model APIs (OpenAI, Anthropic).

• 13.2 Vendor Disclaimers: The Company is not responsible for price changes, outages, rate-limiting, algorithmic updates, or account suspensions instituted by external platforms.

14.1 Mutual Trust Commitment: Mutual trust is the cornerstone of Shaivika IT Technologies' business philosophy. Both parties agree to protect and treat all non-public technical, commercial, customer, and financial data as strictly Confidential Information.

• 14.2 Non-Disclosure Covenant: Neither party will share, monetize, or disclose Confidential Information to any third party without explicit prior written authorization, except to key personnel bound by equivalent confidentiality obligations.
• 14.3 Absolute Integrity: The Company maintains zero backdoor access, zero unauthorized data retention, and zero sale of client data under any circumstances.

15.1 Indian Statutory Adherence: All software architecture and data handling protocols engineered by the Company strictly comply with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act, 2023.

• 15.2 Cryptographic Protection: Systems are designed with modern security practices, including TLS encryption in transit, PBKDF2/HMAC credential hashing, database encryption, formula injection prevention, and strict rate-limiting against brute force.
• 15.3 Data Fiduciary Status: The Client operates as the Data Fiduciary regarding end-user records managed on the Client's platform and agrees to publish lawful end-user terms and privacy notices.

16.1 Ongoing Maintenance: After the expiration of the 30-day complimentary post-launch warranty, continuous support, server health audits, dependency updates, and feature additions are available through tailored Annual Maintenance Contracts (AMC) or hourly on-demand retainer packages.

• 16.2 Standard Support SLA Tiers:
  • Critical Outage (P1): Initial response within 2–4 hours with prioritized emergency remediation.
  • Major Functional Issue (P2): Initial response within 8–12 business hours.
  • Routine Maintenance / Minor Requests (P3): Response within 24–48 business hours.
• 16.3 Unauthorized Tampering Exclusion: Any modifications, server reconfiguration, or database tampering executed by client personnel or third-party agencies shall instantly void existing warranties.

17.1 Professional Decorum: Both the Company and Client commit to civil, ethical, and respectful communication across all meetings, emails, phone calls, and messaging channels.

• 17.2 Prohibited Engagements: The Company strictly refuses to design, build, host, or support applications promoting:
  • Illegal gambling, unregulated betting, or fraudulent Ponzi/pyramid schemes.
  • Malware, spyware, unauthorized scraping, DDoS tools, or phishing vectors.
  • Hate speech, defamation, harassment, or intellectual property infringement.
  • Adult, pornographic, or sexually explicit content.
• 17.3 Breach Consequences: Any violation of these ethical standards triggers immediate contract cancellation, deposit forfeiture, and notification to statutory authorities where warranted.

18.1 Craftsmanship Warranty: The Company warrants that all development work will be executed with industry-standard craftsmanship and professional diligence.

• 18.2 Disclaimer of Consequential Damages: Software is delivered “as is” without implied warranties of perpetual defect-free operation. In no event shall Shaivika IT Technologies, its founders, or team members be held liable for indirect, incidental, punitive, or consequential damages, including loss of business revenue, missed profits, or operational disruptions.
• 18.3 Monetary Liability Cap: To the maximum extent permitted by applicable Indian law, the total cumulative monetary liability of the Company for any dispute arising out of an engagement shall be strictly capped at the total fee actually paid by the Client for the specific milestone or project under dispute.

19.1 Termination for Convenience: Either party may terminate an active project agreement by providing fourteen (14) calendar days' formal written notice via registered email to the designated representative.

• 19.2 Termination for Cause: Either party may terminate immediately if the other party commits a material breach of terms that remains uncorrected ten (10) days after written notification.
• 19.3 Financial Settlement: Upon termination, the Client shall promptly compensate the Company for all completed milestones, sprint hours worked, and non-cancellable third-party commitments incurred up to the date of notice.
• 19.4 Deliverable Release: Approved deliverables and code repositories shall only be released upon full clearance of all outstanding invoices.

20.1 Amicable Resolution: In the event of any controversy, claim, or difference arising out of this Agreement, both parties agree to engage in thirty (30) days of good-faith bilateral executive consultations to achieve an amicable settlement.

• 20.2 Governing Law: This Agreement shall be governed, construed, and enforced in accordance with the substantive laws of the Republic of India, including the Indian Contract Act, 1872.
• 20.3 Exclusive Territorial Jurisdiction: Both parties irrevocably agree that the competent civil courts and legal tribunals in Kadapa, Andhra Pradesh, India shall have exclusive territorial and subject-matter jurisdiction to resolve any legal proceeding arising out of or relating to this Agreement.

21.1 Right of Modification: Shaivika IT Technologies reserves the unilateral right to update or amend these Terms and Conditions periodically to reflect regulatory adjustments, technological advancements, or operational policies. Revisions become effective immediately upon website publication.

• 21.2 Continued Engagement: Continued use of our website or procurement of services following notice of revisions constitutes your affirmative agreement to the updated terms.
• 21.3 Official Corporate Directory:
  • 🏢 Legal Entity: Shaivika IT Technologies (Shaivika Groups)
  • 🇮🇳 Accreditation: Recognized Startup under DPIIT Startup India, Govt. of India
  • 📍 Registered Office: Kadapa, Andhra Pradesh, India — 516001
  • 📞 Phone & WhatsApp: +91 7981431094
  • 📧 Official Email: shaivikagroups@gmail.com
  • 🌐 Official Website: https://shaivikaittechnologies.in

Commitment to Privacy: Shaivika IT Technologies (“Shaivika Groups”, “we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of all personal data shared with us, in strict alignment with the Digital Personal Data Protection (DPDP) Act, 2023 and the Information Technology Act, 2000.

1. Information We Collect:

• Contact Details: Your full name, email address, phone/WhatsApp number, and company name provided through our contact and consultation forms.
• Project Data: Technical specifications, business objectives, feature scopes, and timeline requirements submitted for project estimation.
• Diagnostic Data: IP address, device type, browser platform, and anonymous telemetry collected automatically to secure our infrastructure against malicious attacks and rate-limit violations.

2. Purpose of Processing:

• To evaluate project inquiries and furnish customized technical quotations within 2 hours.
• To develop, test, deploy, and maintain custom software applications, AI workflows, and cloud dashboards.
• To generate statutory GST tax invoices and maintain accounting records under Indian law.
• To protect our web platform against bot spam, brute force, and formula injection vulnerabilities.

3. Strict Zero-Sale Policy:

• We NEVER sell, rent, monetize, or trade your personal information with data brokers, advertisers, or third-party marketing networks.
• Information is shared solely with mission-critical infrastructure vendors (e.g., Google Cloud, Netlify, and our transactional email gateways) strictly bound by confidentiality contracts.

4. Data Security & Retention:

• All data transmissions across shaivikaittechnologies.in are encrypted using 256-bit TLS/HTTPS cryptographic protocols.
• Administrative systems utilize PBKDF2 password hashing, HMAC-SHA256 authenticated sessions, and automated rate limiting to prevent unauthorized access.
• Inquiry information is retained for client communication and billing history, and can be reviewed or permanently deleted upon formal client request.

5. Your Rights & Grievance Redressal:

• You have the right to inspect, correct, or request deletion of your personal records from our active databases.
• For privacy inquiries or data rights requests, contact our Data Protection Officer at shaivikagroups@gmail.com or call +91 7981431094.
• Headquarters: Shaivika IT Technologies, Kadapa, Andhra Pradesh, India — 516001.